Frequently Asked Questions
Everything you need to know about our heavy-duty gear and services.
What is the standard delivery time for heavy equipment?
Most orders are processed within 24 hours. Standard delivery typically takes 2-3 working days, though larger items requiring pallet shipping may take up to 5 days.
Do your products come with a warranty?
Yes, all Dirty Pro Tools products come with a standard 12-month warranty against manufacturing defects to ensure your peace of mind on every job.
Can I return an item if it is not suitable for my project?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in a resalable condition to qualify for a full refund.
What payment methods do you accept?
We accept all major credit and debit cards including Visa and Mastercard, as well as secure payments via PayPal and Apple Pay.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the courier's tracking portal.
Do you offer technical support for tool assembly?
Absolutely. Our expert team is available via email or phone to provide technical guidance and troubleshooting for any of our power tools or machinery.